Customer Service
Returns and Exchanges
Returns and Exchanges
All of our products are handcrafted like fine wines. Many from very rare oils. As such, all sales are final. In order to facilitate risk-free shopping for our customers, we have created a sampling program in the Shop section of our website. It functions similar to wine tasting and enables customers to try various items with minimal investment. An online coupon certificate is provided in the shipment, which may be used on subsequent purchases to offset the cost of the samples. We encourage customers to take advantage of the sampling opportunity prior to purchasing full-sizes. Sample sets cannot be returned. Please call or email us if you need assistance selecting the most promising samples for you. We are happy to help. We ensure that the products you receive are in new, unused and perfect condition. Thus, for the reasons listed previously, opened/used items may not be returned. Exchanges may be made on any item returned in sealed, unopened and re-merchantable condition to be determined upon receipt of the returned merchandise. All returns must be made within 1 week of receipt of merchandise and must have prior authorization to return. Authorization may be obtained by calling Customer Service at 831-624-2100 x 500. Customized product sales are final. Defective merchandise may be returned. Simply call Customer Service at the number above or email us at info@ajne.com. Credit will be applied after receipt and inspection of merchandise. Please allow a few days after we receive it to inspect and apply credit. Thank you!
Damaged Shipments
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear. However, if damage occurred to the item(s) in your shipment, please contact us immediately at 831-624-2100 x 500 or service@ajne.com. We will need your order number along with your email address and phone number. Please note that the shipping carrier (i.e. UPS, Fedex or US Mail) will require that they inspect the damaged box and materials prior to allowing a credit to be issued. So, please set aside the damaged box and items for their inspection. We know that all of this is an inconvenience for you and we apologize in advance. However, if you do not set the items aside, the carrier may refuse to reimburse us for the damages. We pack your orders very carefully and work hard to ensure you have only the best experience. You can help us by following the above guidelines. Thank you.