Customer Service » Order Processing & Shipping Information

Order Processing & Shipping Information

Order Processing and Shipping

Orders are typically processed and shipped within 48 to 72 business hours of receipt. Orders are processed during our normal business hours of: Monday to Friday - 10:00am to 5 pm. All times are Pacific Standard Time. Please note that handblended or customized items may take slightly longer. If you need your order for a specific date, please email or call us at 831.624.2100 x 200.

Order Inquiries - Current and Past Orders

You can view your order status in 'My Ajne Account'. Please remember: You must be logged in with the same user name and password you used when you placed the order. For additional information regarding your order, please contact us via email or at 831.624.2100 x 200.

Contact Us Regarding an Order

For information regarding an order, please contact us via email or at 831.624.2100 x 200.

Shipping Rates

Location Standard 2nd Day Overnight
USA $8 to $11.50 Call Call
CANADA $13 to $20 Call Call
EUROPE $27.50 N/A N/A
Australia $30 N/A N/A

Shipping Options

We offer standard shipping via Fedex Ground or USPS Priority Mail. If you require expediting shipping, please email us or call us at 831.624.2100 x 200. We will make every effort to accommodate you. Additional charges may apply. For certain very large orders, additional shipping charges may apply in which case we will contact you prior to shipping. Please note that shipping times, i.e. the time it takes for the carrier to deliver your goods, are in addition to the order processing times listed above. For shipments costs to locations not listed above, please email us or call us at 831-624-2100 x 200.

Shipments to APO's/FPO's and PO Boxes

Most items may be shipped to a P.O. Box or Military APO / FPO addresses, but some restrictions may apply. Orders being sent to P.O. Boxes or Military APO / FPO addresses must be shipped via the United States Postal Service and in some instances cannot be shipped via 2nd Day or Overnight Priority service. If you require expedited shipping, please email us or call us at 831.624.2100 x 200.

Shipments to US Territories, Alaska and Hawaii

We accept orders to be shipped to Alaska, Hawaii and the U.S. Territories Puerto Rico, Guam, and U.S. Virgin Islands. Most of our items may be shipped to Alaska, Hawaii and the U.S. Territories, but some restrictions may apply. Priority shipping methods (Overnight or 2nd Day service) may not available for certain locations in Alaska and Hawaii and the U.S. Territories. If you have any questions concerning the shipment of your order, please contact us via email or at 831.624.2100 x 200.

Shipments to International Addresses

Some Ajne products require special handling as specified by federal, state and local regulations governing the transport of these items. The method of shipment for these items is dictated by these regulations, as well as certain regulations of the receiving country. To comply with these regulations, shipment of some products to certain locations may not be possible. If this affects your order, we will contact you, and we regret any inconvenience and thank you for your understanding. If you wish to provide a physical address in the United States to which we can deliver, we will be happy to ship your full order. If you have any concerns, please email us or call us at 831.624.2100 x 200.